Stating that its “Business Services are not intended for intracorporate usage”, it therefore does not also fulfil the role of internal comms that many businesses will be relying upon from such a platform.Īs many of us adapt to working remotely, the work/life divide is a real struggle without a daily commute and change of scenery to help us compartmentalize the different areas of our lives, and this isn’t helped by the various different channels used for communications. WhatsApp Business can’t be used within or across organizationsĮssentially WhatsApp Business can only be used as a potential sales tool or conversation starter between a business and its customers. WhatsApp Business’ Terms of Service state “we make no representations or warranties that our Business Services meet the needs of entities regulated by laws and regulations with heightened confidentiality requirements for personal data, such as healthcare, financial, or legal service entities.” You can’t use WhatsApp Business in regulated industriesīefore you even begin to explore the platform further, you might want to check that you don’t fall into any of the industries not supported. By using the platform, you agree to your information being shared across Facebook, with it “not possible to opt out of these data practices.”
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